1. Why would I need a merchant account?
A merchant account provides a business with the ability to process credit card transactions online. It works in conjunction with your storefront.
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2. What merchant accounts does PlanetVelocity support?
PlanetVelocity supports www.totalmerchantservices(Authorize.net) www.PSIgate.com
and Cardservices International. You can use any gateway you like but these are the ones we work with on a regular basis.
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3. Can I use my existing shopping cart software with PlanetVelocity?
Chances are you can. We support any software that runs on Linux and NT
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4. How do I signup for a merchant account?
Signing up is a few steps away. PlanetVelocity has a referral agreement with totalmerchantservices (Authorize.net)Cardservices International and www.PSIgate.com If your a Canadian based company use PSIgate only.
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5. How does credit card processing work on the web?
By talking to a server at your Gateway processor then your merchant bank.
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6. What does SSL stand for and what does it do?
SSL stands for Secure Socket Layer. It encapsulates credit card information securely as it is sent over the internet to its destination. Another name for SSL is a Digital Certificate.
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7. What SSL providing companies does PlanetVelocity support?
We support Geotrust , Tucows and Thawte. PlanetVelocityhas a special with GeoTrust and Tucows for $125.00 SSL certificates
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8. How do I make my pages secure?
Once your SSL is setup on your website. You can secure all pages  by linking to them. What you do is add an s after the http so it would look like this
https://yourdomain.com/secureform.htm if you are using our secure form provided with Silver or higher hosting plans the secure address would look like this
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9. What skills are required to setup a miva merchant site?
It requires very basic knowledge of HTML. It requires absolutely no knowledge of CGI scripting or programming.
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10. What is a Gateway?
A gateway connects the bank to your storefront allowing your customers to make credit card purchases that directly deposit into their bank accounts.
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11. Am I limited in the look and feel of my the site ?
No. You retain complete control over the look and feel of the Web site.
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12. How long does it take to set up my site?
We will usually have your account setup for you within 2 business days.
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14. Is there a limit to the number of products supported?
A. No, there are no artificial or architectural limits built in.
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